Refund policy

Refund Policy with Mailed Returns Fee:

If your purchase doesn’t meet your expectations, no worries – simply return it! You have a 10-day window from the date of delivery to return an item for a refund to your original payment method. After the initial 10 days, you still have 30 days from your order date to return for store credit. Please note that jewelry is considered a final sale.

To initiate a return, contact us at shopmonsoonmary@gmail.com. Ensure the item is in the same condition as received, unworn or unused, with tags, and in its original packaging. Also, include the receipt or proof of purchase.

Return Fee: A $6.99 fee will be deducted from your refund for most mailed returns.

If your return is accepted, we’ll provide a return shipping label and instructions on where to send the package. Items sent back without prior approval will not be accepted. Questions about returns? Reach out to us at shopmonsoonmary@gmail.com.

Damages and Issues: Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right.

Non-Returnable Items: Certain items can’t be returned, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards are non-returnable.

Exchanges: At this time, we do not offer exchanges.

European Union 14 Day Cooling Off Period: If your merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, without justification. Conditions for the return are the same as mentioned above.

Refunds: Once we receive and inspect your return, we’ll notify you of the approval status. If approved, expect an automatic refund to your original payment method within 10 business days, minus the $6.99 return fee. Keep in mind that your bank or credit card company may require additional time to process the refund. If it exceeds 15 business days, contact us at shopmonsoonmary@gmail.com.

We hope this clarifies our return process. Thank you for shopping with us!